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Shipping

Last updated: April 2026

The short version

Free US shipping over $120. 5–7 business days on apparel. 3–5 on beauty.

Shipping times

DestinationApparelBeauty
United States5–7 business days3–5 business days
Canada7–12 business days7–10 business days
UK / EU10–14 business days10–14 business days
Australia10–18 business days10–14 business days
Rest of world10–21 business days depending on region

Times shown are typical, not guaranteed. Custom pieces and pre-orders ship per the timeline stated on the product page.

Shipping costs

  • US orders $120+: Free standard shipping
  • US orders under $120: $8 flat rate
  • US expedited (2–3 days): $18
  • International: calculated at checkout based on weight + destination

Tracking

You’ll receive a tracking number via email once your order ships. Click the link in that email for real-time updates. If you haven’t received tracking within 5 business days of ordering, email us.

Carriers

US orders ship via USPS, UPS, or FedEx depending on destination and weight. International via DHL or the local postal service.

International duties & taxes

International customers are responsible for any import duties, taxes, or customs fees required by your country. These are not included in our shipping cost and are collected by your local customs authority on delivery.

Lost or stolen packages

Once the carrier marks a package as delivered, responsibility transfers to you. If a package is marked delivered but you haven’t received it, check with neighbors and your local post office. We’ll help you file a claim with the carrier, but we can’t issue refunds for packages marked delivered by the carrier.

Questions?

hello@palomathestudio.com